All equipment supplied by Dishwashers Direct Ltd is for business use and as such is sold on a business to business basis.
All Dishwashers Direct Ltd supplied ware washers are provided with a warranty. This can be a ‘parts only’ or a ‘labour and parts’ warranty. The Dishwash warranty is designed to ensure that the machines will operate to specification for the duration of the warranty period. Dishwashers Direct Ltd agrees under this warranty to replace any original part that proves to be defective under normal use due to faulty material or workmanship, during the warranty period, providing the equipment has been unaltered and has been maintained and operated in accordance with applicable factory instruction manual furnished with the machine. In the event that that there has been a total machine failure, which in the opinion of Dishwashers Direct Ltd cannot reasonably be repaired then Dishwashers Direct Ltd undertakes to replace the machine with an equivalent and fully functioning machine.
For a labour and parts warranty the labour required to repair or replace defective parts will be paid by Dishwashers Direct Ltd within mainland UK during the warranty period, provided that the labour has been performed by a Dishwashers Direct Ltd authorised service agency, having prior authorisation from our Technical Services Department. Under the conditions of the warranty Dishwashers Direct Ltd will endeavour to respond to complete machine breakdowns within 24 working hours and where wash results are not up to standard, within 48 working hours and this service will be supplied Monday to Friday, normally from 8.30am to 5pm. Dishwashers Direct Ltd endeavours that repairs be completed on the first visit and this is underpinned by stock of the necessary parts on engineers vans or at our UK distribution centre. This warranty is void if the defect is due to damage resulting from shipment, handling, fire, water, accident, deliberate damage, misuse, events beyond our reasonable control, attempted repairs or improper installation by unauthorised persons, and if serial numbers or identifying marks have been removed or altered, or if equipment is used for purposes other than that intended.
Our warranty excludes:-
Please note we reserve the right to charge for the expense of a service call when no fault has been found with the machine on inspection. To undertake warranty work access will be required to the site of the machine/s at the relevant times and days. We reserve the right to charge for service calls which are aborted due to site access issues, an unsafe working environment or undue delays by caused by site issues. The warranty will not normally include, unless specified in writing, other parts of the Dishwashing system or set up, which is not the ware-washer. This includes Tables, sinks, boost pumps, waste management systems, pre-washers, baskets, water softeners. This list is not exhaustive. Machine warranties are not transferable. Warranties are not available outside the UK mainland.
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